Feature Ideas

Frill has a neat popup that gives users 1 of 2 choices of things to develop next. I think this is a great way to keep customers engaged and help to shape the product. We can have 2 different popups, one for CS and one for RR. I will include a screenshot when I see the box again.

Trying to copy DNS records out of the dashboard sometimes brings in extra spacing/formatting. We should add a "copy" button that removes any extra malarkey. https://share.zight.com/nOu2DqXO

Give users more control over Exit Intent Popups on the dashboard. Let them turn on/off, adjust designs, A/B test, and allow different popups on different pages.

Ability to send a targeted email blast to visitors that abandoned a specific product during specific time period. For example, if you changed the price of a product you might want to email everyone that has recently abandoned that product about the price reduction.

If a user abandons the site and later returns (either by themself or through a recovery campaign), automatically re-populate the form fields that they entered data into during their last visit. This will save time for user (and reduce friction leading to abandonment).

A report to show which products are abandoned most often

Create a new checkout form analytics report that shows each field as a step in the checkout process and where users are most likely to abandon.

Currently, you can set up an A/B test for the subject line or the email content, but it would be nice to have a 3rd option for testing out the best timing of emails (eg: test sending a cart recovery email at 20 minutes after the abandon vs 1 hour after the abandon).

Adjust the Agg report export to include all site metrics

Create simple on-page abandonment surveys to gather qualitative data from users. For example, as someone is exiting the site, display a one question survey - "What is stopping you from buying product X today?"

This visitor journey and recent activity information in the dashboard should be fixed to be more accurate, (using cart tracking over visitor tracking) and include the emails that were clicked. This way it can be used for troubleshooting and to give better insight to clients who are viewing the dashboard. We should also add GA tracking functionality on email open.

Including cart total or cart items when exporting send archive or recovered order data

Show a small popup when a customer completes an action on a site like a purchase. Give proof to customers that others are buying etc

Add filter options to screen recording / live session recording report to view only cart abandoners, purchasers, specific page URL visitors, etc

I've heard the Messenger channel to be 4-10x more effective than email. I'd love to see a Messenger integration and automation feature!